Privacy Policy

We may collect the following categories of information:

Information You Provide Directly

• Contact and inquiry information (e.g., name, phone number, email address, city/ZIP, relationship to client) when you:
  • Request a consultation or contact us via website forms, phone, email, or chat
  • Download resources or sign up for newsletters
• Potential client information you choose to share in free-text fields:
  • Basic details about the person who may need care
  • General health, mobility, or support needs (we ask that you do not include detailed medical records or highly sensitive information in website forms)
• Care Professional / job applicant information:
  • Contact details, work history, qualifications, licenses, certifications
  • Information submitted through our recruiting/HR platforms (e.g., Apploi, Vivantium)
• Professional partner information:
  • Contact and business information from referral partners or community professionals

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address, device type, browser type, operating system
• Pages visited, time and date of visit, time on page, referring/exit pages
• General location based on IP (e.g., city/region, not exact address)
• Interaction data with forms, buttons, and calls-to-action

We may use cookies, pixels, and similar tracking technologies for these purposes. You can adjust browser settings to block or delete certain cookies, although this may impact site functionality.

Information From Third Parties

We may receive information from:

• Lead and referral partners (e.g., senior-care referral platforms, physicians, community organizations)
• Recruiting and HR platforms (e.g., Apploi, Vivantium) regarding your application status and documents
• Analytics and marketing tools (e.g., Bolt Healthcare CRM, web analytics) that help us understand site usage and communication effectiveness

We use such information in accordance with this Privacy Policy and applicable agreements.

We may use information for purposes including:

Providing and Improving Services

• Responding to inquiries and consultation requests
• Scheduling and conducting RN assessments and care planning
• Coordinating and managing home care services (through platforms like AxisCare)
• Communicating with you about schedules, changes, or updates
• Improving our website, content, and user experience

Communications and Marketing

• Contacting you with information you requested
• Sending educational content, resources, or updates about home care in Miami-Dade and Monroe Counties
• Following up on consultation requests, referrals, or event registrations
• Personalizing communication (e.g., using your location to reference local services)

Where required by law, we will obtain your consent before sending marketing emails or SMS messages, and you can opt out at any time.

Recruiting and Employment

• Reviewing and processing job applications
• Scheduling interviews and assessments
• Completing onboarding, training, and compliance workflows
• Managing ongoing employment, payroll, training, and performance (primarily via integrated HR/EVV systems)

Safety, Legal, and Compliance

• Protecting our rights, property, clients, Care Professionals, and users
• Detecting, preventing, and responding to security incidents or misuse
• Complying with applicable laws, regulations, subpoenas, or legal processes
• Supporting audits, licensing, and regulatory obligations as a Florida home health agency

We do not sell your personal information. We may share information with:

Service Providers and Vendors

Trusted third parties that perform services on our behalf, such as:

• Website hosting, analytics, and CRM platforms (e.g., Bolt Healthcare CRM)
• Electronic visit verification, scheduling, and care management platforms (e.g., AxisCare)
• HR, payroll, recruiting, and training platforms (e.g., Apploi, Vivantium, Nevvon)
• Email/SMS and communication service providers
• IT security, backup, and support providers

Where required and appropriate, we enter into written agreements with such vendors to protect information and, where PHI is involved, Business Associate Agreements ("BAAs") under HIPAA.

Referral and Professional Partners

With your knowledge and consent, we may share relevant information with:

• Physicians, care managers, attorneys, or other professionals involved in your care
• Senior living communities or referral sources, when coordinating services

Legal, Regulatory, and Safety Disclosures

We may disclose information when we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect the safety, rights, or property of clients, Care Professionals, staff, or the public
• Support investigations into fraud, abuse, neglect, or other serious concerns

Business Transfers

If we are involved in a merger, acquisition, partnership, or sale of all or part of our business or assets, information may be transferred as part of that transaction, subject to confidentiality obligations and applicable law.

As a licensed home health agency, we are subject to the federal Health Insurance Portability and Accountability Act ("HIPAA") and applicable Florida health privacy requirements when handling PHI in connection with healthcare services.

• HIPAA-governed PHI: When we provide or coordinate care and maintain medical or care-related records, that information is treated as PHI and is governed by our Notice of Privacy Practices, not just this website Privacy Policy.
• Website inquiries: Initial inquiries submitted through our website may include health-related details, but the site is primarily intended for general communication and education. Please avoid including highly sensitive clinical information or full medical histories in web forms.

You can request a copy of our Notice of Privacy Practices by contacting us using the details below or by requesting it during an in-person visit.

We and our service providers may use:

• Cookies, small text files stored on your device to remember preferences and improve experience
• Pixels / tags, code snippets that help measure interactions (e.g., email opens, ad performance)
• Analytics tools, to understand how visitors use our website and improve content and navigation

Where required by law, we will display a cookie or tracking notice and/or obtain consent. You may disable certain cookies in your browser settings; some features may not function optimally if you do.

We do not knowingly allow third-party advertisers to use our site to collect or infer sensitive health diagnoses about visitors for unrelated advertising.

When you provide your contact information, you may receive:

• Transactional messages related to inquiries, appointments, or services
• Educational or informational emails about home care, if you opt in
• Occasional marketing communications about our services in Miami-Dade and Monroe Counties

Text Messages (SMS/MMS)

By providing your phone number to allaround Concierge Care (operated by ALL-AROUND CARE FLORIDA LLC), you consent to receive text messages related to:

• Appointment scheduling, confirmations, and reminders
• Follow-ups on care inquiries and consultation requests
• Care coordination updates
• Periodic re-engagement messages about our home care services

Message frequency varies. Message and data rates may apply.

Opt-Out: You can opt out of text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will no longer receive SMS messages from us unless you re-subscribe.

Help: Reply HELP to any message for assistance, or contact us at +1-305-380-2853 or office@allaround.care.

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your wireless carrier.

Third-Party Referral Consent

We may receive your contact information from third-party referral partners, including A Place for Mom (APFM) and other senior-care referral services. When you submit your information through these referral platforms, you consent to be contacted by matched care providers, including allaround Concierge Care, via phone and SMS. You may opt out at any time by replying STOP.

Supported Carriers: T-Mobile, AT&T, Verizon, and all major U.S. carriers are supported.

Privacy: Your phone number and personal information will not be shared with third parties for marketing purposes. See this Privacy Policy for full details on how we handle your data.

We may use automation and AI-assisted tools to help draft, personalize, and deliver certain communications. These tools are configured to support, not replace, human decision-making, and we apply appropriate access and security controls.

To streamline operations and support Care Professionals and clients, we use modern digital tools, including:

• Electronic scheduling, care coordination, and documentation platforms
• Care Professional and nurse mobile apps for viewing assignments and entering visit information
• Online onboarding, training, and continuing-education platforms
• AI-assisted features for scheduling optimization, reminders, and standardized communications

These tools are used to reduce manual errors, save time, and improve clarity, not to make clinical diagnoses or replace professional judgment. We implement safeguards, role-based access, and training to protect information processed through these systems.

We use reasonable physical, technical, and administrative safeguards to protect information from unauthorized access, use, or disclosure, including:

• Encryption and secure transmission for sensitive data where appropriate
• Access controls and role-based permissions for staff and Care Professionals
• Training on privacy, security, and acceptable use of systems
• Backups and continuity planning for critical systems

No system can be guaranteed 100% secure, but we continuously work to improve and maintain our security posture.

We retain information for as long as reasonably necessary to:

• Fulfill the purposes described in this Policy
• Provide services or respond to requests
• Comply with applicable laws and regulatory record-keeping requirements
• Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of information and legal requirements (e.g., healthcare and employment records under Florida and federal law).

Depending on your location and applicable laws, you may have certain rights with respect to your personal information, such as:

• Accessing or requesting a copy of certain information we hold about you
• Requesting corrections to inaccurate information
• Requesting deletion of certain information, subject to legal and regulatory limits
• Opting out of certain marketing communications

To exercise these rights or update your information, please contact us using the information below. For PHI related to healthcare services, rights and processes are described in our HIPAA Notice of Privacy Practices.

You may always:

• Unsubscribe from marketing emails via the link in the message
• Opt out of SMS by replying STOP (or as instructed)
• Adjust browser settings to limit certain cookies and tracking

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected, we will take steps to delete it as required by law.

Our website may contain links to third-party sites or services (e.g., educational resources, referral partners, application portals). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services after an update signifies your acceptance of the revised Policy.

If you have questions about this Privacy Policy, our data practices, or your rights, you can contact us at:

You may also request a copy of our HIPAA Notice of Privacy Practices for information specifically related to Protected Health Information (PHI) and healthcare services.