Your Rights as a Client

Your rights as our client

At allaround Concierge Care, you have the right to be treated with dignity, respect, and compassion at all times. You have the following rights.

Respect and dignity

• Be treated politely and professionally.
• Receive care without discrimination.
• Have your privacy respected during care.

Information about your care

• Know what services we provide.
• Understand your care plan.
• Know how often services will be provided.
• Ask questions and receive clear answers.

Participation in decisions

• Help create your care plan.
• Refuse services.
• Stop services at any time.
• Be informed of any changes in your care.

Privacy and confidentiality

• Have your personal and health information kept private.
• Receive a copy of our Notice of Privacy Practices.
• Review and request copies of your records.
• Ask us to correct information you believe is wrong.

Freedom from abuse

You have the right to be free from abuse, neglect, exploitation, and harassment. If you believe abuse has occurred, you may contact the Florida Abuse Hotline at 1-800-96-ABUSE (1-800-962-2873).

Non-discrimination

We do not discriminate based on race, color, national origin, age, disability, sex, religion, sexual orientation, or gender identity. Free interpreter services are available upon request.

Voice concerns or complaints

You may file a complaint without fear of retaliation. To file a complaint with our agency, contact the Administrator by phone at (305) 380-2853 or email at office@allaround.care. You may also contact the Agency for Health Care Administration (AHCA) at 1-888-419-3456 or www.ahca.myflorida.com.

Advance directives

You have the right to make decisions about your medical care, create a living will, appoint a healthcare surrogate, and receive information about Advance Directives. We will provide Florida's official Advance Directive guide upon request.

Your responsibilities as our client

To help us provide the best care, we ask that you do the following.

Provide accurate information

• Share correct health history.
• Inform us of medications and allergies.
• Tell us about changes in your condition.

Follow the agreed care plan

• Work with Care Professionals respectfully.
• Allow access to your home during scheduled visits.
• Notify us if you need to reschedule.

Maintain a safe environment

• Keep walkways clear and safe.
• Secure pets during visits.
• Inform us of any hazards in the home.

Respect staff

• Treat Care Professionals and staff with courtesy.
• Avoid abusive or threatening behavior.

Financial responsibility

• Pay for services as agreed in your Service Agreement.
• Notify us promptly of any billing concerns.

Our commitment

We are committed to care, reliability, and accountability. Your safety, privacy, and dignity come first.

Contact us

Questions about your rights? Email office@allaround.care or call (305) 380-2853.