Patient Rights & Responsibilities

At allaround Concierge Care, you have the right to be treated with dignity, respect, and compassion at all times.

You have the right to:

1. Respect and Dignity

• Be treated politely and professionally.
• Receive care without discrimination.
• Have your privacy respected during care.

2. Information About Your Care

• Know what services we provide.
• Understand your care plan.
• Know how often services will be provided.
• Ask questions and receive clear answers.

3. Participation in Decisions

• Help create your care plan.
• Refuse services.
• Stop services at any time.
• Be informed of any changes in your care.

4. Privacy and Confidentiality

• Have your personal and health information kept private.
• Receive a copy of our Notice of Privacy Practices.
• Review and request copies of your records.
• Ask us to correct information you believe is wrong.

5. Freedom from Abuse

You have the right to be free from:

• Abuse
• Neglect
• Exploitation
• Harassment

If you believe abuse has occurred, you may contact:

6. Non-Discrimination

We do not discriminate based on:

• Race
• Color
• National origin
• Age
• Disability
• Sex
• Religion
• Sexual orientation
• Gender identity

Free interpreter services are available upon request.

7. Voice Concerns or Complaints

You may file a complaint without fear of retaliation.

To file a complaint with our agency:

You may also contact:

8. Advance Directives

You have the right to:

• Make decisions about your medical care.
• Create a living will.
• Appoint a healthcare surrogate.
• Receive information about Advance Directives.

We will provide Florida's official Advance Directive guide upon request.

To help us provide the best care, we ask that you:

1. Provide Accurate Information

• Share correct health history.
• Inform us of medications and allergies.
• Tell us about changes in your condition.

2. Follow the Agreed Care Plan

• Work with Care Professionals respectfully.
• Allow access to your home during scheduled visits.
• Notify us if you need to reschedule.

3. Maintain a Safe Environment

• Keep walkways clear and safe.
• Secure pets during visits.
• Inform us of any hazards in the home.

4. Respect Staff

• Treat Care Professionals and staff with courtesy.
• Avoid abusive or threatening behavior.

5. Financial Responsibility

• Pay for services as agreed in your Service Agreement.
• Notify us promptly of any billing concerns.

We are committed to care, reliability, and accountability. Your safety, privacy, and peace of mind come first.

If you have questions about your rights, please contact our office.