How We Screen, Train, and Supervise Our Care Professionals

The quality of home care depends entirely on the person who walks through your door. At allaround Concierge Care, every Care Professional undergoes a rigorous vetting process, targeted training, and ongoing supervision, because trust isn't given, it's built through transparency and accountability.

Our screening process

Before a Care Professional joins our team, they pass through a multi-step screening:

Level 2 background check: FBI and FDLE fingerprint-based screening, as required by Florida law for all home health agency employees.
Reference verification: We contact previous employers and personal references to assess reliability, character, and performance.
Credential verification: Active CNA or HHA certification, CPR/First Aid certification, and right-to-work documentation.
In-person interview: A structured interview assessing communication skills, empathy, problem-solving, and cultural competence.
Skills assessment: Practical evaluation of core caregiving competencies, transfers, personal care, nutrition awareness, and emergency response.

Training and orientation

Every Care Professional completes our onboarding program before their first client assignment:

allaround standards of service, our concierge approach to home care.
Client-specific care plan review with our RN before the first visit.
Dementia and memory care awareness training.
Communication and boundary-setting with families.
Emergency protocols specific to South Florida (hurricane procedures, heat-related illness).

Ongoing supervision and feedback

Hiring well is only the beginning. Our supervision model includes:

RN supervisory visits: Regular in-home check-ins by a registered nurse to evaluate Care Professional performance and client well-being.
Care plan reviews: Updated regularly to reflect changes in a client's needs, preferences, or health status.
Family communication: Proactive updates to family members, you never have to wonder how things are going.
Performance reviews: Structured feedback loops that reward excellence and address concerns promptly.

Key Takeaways

Every Care Professional undergoes Level 2 (FBI/FDLE) background screening before hire.
In-person interviews and skills assessments evaluate empathy, communication, and competence.
Onboarding includes client-specific care plan review with an RN.
Ongoing RN supervisory visits ensure quality and catch changes early.
Families receive proactive updates, no need to ask how things are going.

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Ready to explore care for your family?

Every family's situation is unique. Schedule a complimentary consultation with our team to discuss your needs and learn how concierge home care works in Miami-Dade and Monroe Counties.

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