HIPAA Notice of Privacy Practices

At allaround Concierge Care, we respect your privacy.

We understand that your health information is private. We are required by law to:

• Keep your health information safe and private.
• Give you this notice explaining how we use your information.
• Follow the rules in this notice.
• Tell you if there is a breach of your protected health information.

Protected Health Information (PHI) includes:

• Your name
• Address
• Phone number
• Date of birth
• Medical conditions
• Care notes
• Service records
• Billing information

If it can identify you and relates to your care, it is protected.

We may use or share your health information in the following ways:

1. For Treatment

We use your information to provide care.

Example:

• Our registered nurse reviews your health history.
• We create your care plan.
• We share instructions with your Care Professional.

2. For Payment

We may use your information to bill for services.

Example:

• Creating invoices.
• Verifying services provided.
• Processing private-pay transactions.

3. For Healthcare Operations

We may use your information to run our agency safely and properly.

Example:

• Quality reviews
• Staff training
• Licensing inspections
• Compliance audits

4. As Required by Law

We may share your information when the law requires it.

Examples:

• To report abuse, neglect, or exploitation.
• To respond to court orders.
• To cooperate with government health inspections (AHCA).

5. Public Health and Safety

We may share information to prevent serious harm.

Examples:

• Reporting infectious diseases.
• Preventing threats to health or safety.

6. Workers' Compensation or Law Enforcement

We may share limited information if required for:

• Workers' compensation claims
• Law enforcement investigations
• Court subpoenas

We will ask for your written authorization before:

• Sharing psychotherapy notes (if applicable)
• Using your information for marketing
• Selling your health information
• Sharing information not listed in this notice

You may cancel your authorization at any time in writing.

You have important rights under HIPAA.

1. Right to Get a Copy

• You can ask for a copy of your records.
• You may request paper or electronic copies.
• We may charge a small fee for copying.
• We will respond within 30 days.

2. Right to Ask for Changes

• If you believe something in your record is wrong, you may ask us to correct it.
• You must submit the request in writing.
• We may deny the request if the record is accurate.
• We will respond in writing.

3. Right to Request Confidential Communication

You can ask us to contact you in a specific way.

Example:

• Call only your cell phone.
• Send mail to a different address.

We will try to honor reasonable requests.

4. Right to Ask for Restrictions

• You may ask us not to share certain information.
• We are not required to agree, but we will consider your request.
• If you pay for services fully out-of-pocket, you may request that we not share that information with health insurers.

5. Right to Get a List of Disclosures

You can ask for a list of times we shared your information outside our agency.

This list will not include:

• Treatment
• Payment
• Healthcare operations

6. Right to File a Complaint

If you believe your privacy rights were violated, you may:

File a complaint with us:

OR file a complaint with:

You will not be punished for filing a complaint.

We protect your information by:

• Secure electronic systems
• Password-protected files
• Locked paper records
• Staff HIPAA training
• Limited access based on job role

Only authorized staff may access your information.

We may update this notice at any time.

If we make changes:

• The new notice will be posted in our office.
• It will be available on our website.
• You may request a copy at any time.

The updated notice will apply to all information we maintain.

If you have questions about this notice or your privacy rights, please contact: