HIPAA Notice of Privacy Practices

This notice tells you how we may use and share your health information. Please read it carefully.

Our promise to you

At allaround Concierge Care, we respect your privacy. We understand that your health information is private. We are required by law to:

• Keep your health information safe and private.
• Give you this notice explaining how we use your information.
• Follow the rules in this notice.
• Tell you if there is a breach of your protected health information.

What is Protected Health Information (PHI)?

Protected Health Information (PHI) includes your name, address, phone number, date of birth, medical conditions, care notes, service records, and billing information. If it can identify you and relates to your care, it is protected.

How we may use and share your information

We may use or share your health information in the following ways.

For treatment

We use your information to provide care. For example, our registered nurse reviews your health history, we create your care plan, and we share instructions with your Care Professional.

For payment

We may use your information to bill for services, such as creating invoices, verifying services provided, and processing private-pay transactions.

For healthcare operations

We may use your information to run our agency safely and properly, including quality reviews, staff training, licensing inspections, and compliance audits.

As required by law

We may share your information when the law requires it, for example to report abuse, neglect, or exploitation; to respond to court orders; and to cooperate with government health inspections (AHCA).

Public health and safety

We may share information to prevent serious harm, such as reporting infectious diseases and preventing threats to health or safety.

Workers' compensation or law enforcement

We may share limited information if required for workers' compensation claims, law enforcement investigations, or court subpoenas.

When we need your written permission

We will ask for your written authorization before:

• Sharing psychotherapy notes (if applicable).
• Using your information for marketing.
• Selling your health information.
• Sharing information not listed in this notice.

You may cancel your authorization at any time in writing.

Your rights regarding your information

You have important rights under HIPAA.

Right to get a copy

You can ask for a copy of your records, in paper or electronic form. We may charge a small fee for copying and will respond within thirty days.

Right to ask for changes

If you believe something in your record is wrong, you may ask us to correct it. You must submit the request in writing. We may deny the request if the record is accurate, and we will respond in writing.

Right to request confidential communication

You can ask us to contact you in a specific way, for example to call only your cell phone or send mail to a different address. We will try to honor reasonable requests.

Right to ask for restrictions

You may ask us not to share certain information. We are not required to agree, but we will consider your request. If you pay for services fully out-of-pocket, you may request that we not share that information with health insurers.

Right to get a list of disclosures

You can ask for a list of times we shared your information outside our agency. This list will not include treatment, payment, or healthcare operations.

Right to file a complaint

If you believe your privacy rights were violated, you may file a complaint with us at ALL-AROUND CARE FLORIDA LLC, d/b/a allaround Concierge Care, 333 SE 2nd Ave, Suite 2000, Miami, FL 33131, by phone at (305) 380-2853 or email at office@allaround.care. You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, at www.hhs.gov/ocr. You will not be punished for filing a complaint.

How we protect your information

We protect your information through secure electronic systems, password-protected files, locked paper records, staff HIPAA training, and access limited based on job role. Only authorized staff may access your information.

Changes to this notice

We may update this notice at any time. If we make changes, the new notice will be posted in our office and made available on our website, and you may request a copy at any time. The updated notice will apply to all information we maintain.

Contact us

Questions about this notice or your privacy rights? Email office@allaround.care or call (305) 380-2853. You can reach the Administrator at ALL-AROUND CARE FLORIDA LLC, d/b/a allaround Concierge Care.